Customer Service

 

 

Shipping & Delivery

 

Online Orders: 

Our online store accepts Visa, MasterCard, American Express and Discover credit cards. Only 1 payment method will be accepted per order. You should have a paypal account inorder to proceed with your payment through any of your cards.

When you place your order, we will place a pending authorization charge on your credit card. The actual charge will process when your package ships to you.

To check the status of your online order:

1. Sign in to your account.

2. Click on mySupport > Orders

 

Where We Ship:

Currently, we ship online purchases worldwide.

You can use our Dealer Locator to find an authorized Decoration One dealer in your country.

 

Shipping Options:

We choose the most cost-effective shipping carrier based on your delivery requirements. The current option for shipping is Standard Parcel Delivery (2-5 business days). Shipping charges are subject to applicable sales tax.

Shipping costs vary if shipping outside Jordan and may include additional duties, customs fees or brokerage fees.

 

Returns & Replacements
For any returns and/or replacements, kindly email us at customer.service@decoration-one.com, with the invoice number and date.
 
Ordering
To order in bulk, call (962) 79-5831313 and speak to an associate or complete a Bulk Order Request.
 
Updating Account Information
To update your account information, kindly email us your name and adjusted info at customer.service@decoration-one.com